Policies & Shipping

Shipping Policy

All shipments are currently sent via United States Postal Service. Some countries are experiencing suspended service due to COVID-19. Please check here if your destination is on the list. I am currently working on correctly weighing all available items to make items available to ship via an alternate carrier. However, said shipping carrier would cost more.

All packages shipped within the US have a flat rate of $5.00 for USPS First Class Package and $10.00 for USPS Priority Mail Shipping. Both rates included a tracking number.

If you live in the San Francisco Bay Area please note that I have been told by my local USPS that First Class Package ($5) orders would typically arrive at the same speed as Priority Mail ($10) orders.

For shipments to Canada and the rest of the world, shipping is calculated at checkout and will also ship via USPS.

Please allow up to 5-7 business days for orders to be packaged and shipped. 

Packages are dropped off to the post office on Mondays, Wednesdays, and Fridays. Orders packaged and tracking numbers are sent the day before. If the Monday is a US holiday, orders will be shipped on the following Wednesday.

Shipping times vary due to the COVID-19 pandemic. Once the package is shipped, it is out of my hands.

Packages that are returned due to incorrect or insufficient address information will be shipped again at the buyer's expense.

 

Return Policy

Returns and exchanges are not accepted as items are created and made in small batches and items may no longer be available. However, any issues can be resolved depending on independent cases.

If there are any problems with your order, please contact me at shopheylay@gmail.com or through the Contact page.

 

Inventory

Inventory is taken after every market. However, mistakes can occur. If an item purchased online is out of stock, customers will be notified via e-mail and refunded for the item.